Our Policy

Sağlık & Güvenlik Misyonu Beyanı

SURA Hotels, sağlık & güvenliği, Grup genelinde en üst düzeyde öneme sahip olarak yönetecektir. Çalışanları, süreç ortakları ve paydaşları ve faaliyetlerine katılan veya faaliyetlerinden etkilenen tüm ilgili taraflar açısından performansın en yüksek standartta olması beklenmektedir. Paydaşlarının tamamını olumlu etkilemek suretiyle her seviyede proaktif şekilde sağlık ve güvenliği sağlama kararlılığına sahiptir.

Sağlık & Güvenlik Misyon Beyanı kapsamında Vizyonu, “yaralanmasız bir ortam” oluşturmaktır.

Bu vizyonun altında yatan değerleri ve ilkeleri;

• Sağlık&güvenlik herkesin sorumluluğudur.

• Sağlığa yönelik tehditler içermeyen emniyetli çalışmalar için çalışanları ile iletişim kurar, onları bu yönde eğitir ve bilgilendirir, bu şekilde çalışmayı sağlar.

• Paydaşlarının sağlık & güvenlik performansı, bu ortakların seçilmesi sürecinde dikkate alınan asli etmenlerden biridir.

• Sürekli iyileştirmeyi sağlamak üzere sağlık ve güvenlik yönetimi sistemleri kullanılmaktadır.

• SURA Hotels’de kariyer gelişimi, sağlık ve güvenliğe dair gerekli yetkinliklere sahip olunmasına ve bunlara yönelik kararlılığın gösterilmesine bağlı olacaktır.

• SURA Hotels’in bütün çalışanları ve paydaşları istenen proaktif davranışları ve görünür liderliği gösterirler ve operasyonları etkileyen sağlık &güvenlik tehlikelerine ve risklerine karşı bir anlayışa sahiptirler. Kanuni yükümlülüklere eksiksiz olarak riayet edilir.

• Emniyetli çalışma koşulları, ekipmanlar ve sistemler sağlar.

Sura Hotels Faaliyetleri Kapsamında Sağlık & Güvenlik

Sahip olduğu kanuni görevleri aşağıda belirtilen şekilde yerine getirmeyi taahhüt etmektedir.

İş Sağlığı & Güvenliği

• Sağlık ve güvenlik gerekliliklerine çalışanların tamamının uyumla hareket etmeleri beklenecektir.

• İşyerinde iş sağlığı & güvenliği ile ilgili bütün düzenlemelere tam olarak riayet edilecektir.

• Çalışanlara verilen görevlerin, çalışanların sahip oldukları becerilere ve icra kabiliyetlerine uygun olmalarını sağlanacaktır.

• Üstlendikleri rol ve sorumluluk seviyesi ile uyumlu becerilere, kabiliyetlere ve yetkinliklere sahip olan çalışanları işe alır ve görevlendirir.

• İlgili bilgilerin etkili bir tarzda iletilmesi yoluyla sağlık &güvenliğe ve iyi uygulamalara yönelik farkındalığı teşvik eder.

• Emniyetli çalışma ekipmanları sağlar ve sürekliliğini idame ettirir.

• İşyerindeki tehlikelerin tamamı ve bunlarla ilişkili riskler değerlendirilir. Gerekli önleyici ve koruyucu tedbirler buna göre uygulanır.

• Emniyetli çalışma yöntemlerini belirler ve yaptırıma tabi tutar.

• Gereken durumlarda yenileme eğitimlerinin verilmesi suretiyle teknik yetkinliğin idame ettirilmesini sağlar.

• Bu hedeflere ulaşılabilmesi için yeterli kaynakların bulunmasını sağlar.

Yangın Düzenlemeleri

• SURA Hotels çalışanlarının ve taşeronlarının tamamının ülkeye özgü yangın mevzuatlarına göre hareket etmeleri beklenmektedir.

• Yalnızca açıkça belirtilmiş alanlarda sigara içilmesine izin verilmektedir.

• İş iznine tabi olan kapalı kaplarda çalışma, yüksekte çalışma , kazı hafriyat , elektrik bakım işlemleri gibi bir çalışmaya başlamadan önce sağlık & güvenlik kapsamında İş İzni yönetimi uygulanır.

• Çalışanların tamamı el tipi yangın söndürücülerin kullanımı konusunda eğitime tabi tutularak bilinçlendirme etkinliği sağlanacaktır.

Çalışanların tamamı, kazalardan ve hastalıklardan uzak bir çalışma ortamı oluşturulması amacına aktif bir şekilde katkıda bulunmaya teşvik edilmektedir.

Etkinliğini izlemek ve değişen ihtiyaçları ve durumları yansıtmasını sağlamak üzere sağlık &güvenlik politikası her yıl gözden geçirilmektedir.

GENEL KURUL Mustafa KAYGISIZ Date: 25.8.2019/00

Alerjen Politikası

Tüketici güvenliği ve politikaları çerçevesinde, misafirlerimizin ihtiyaç ve beklentilerini karşılayacak kaliteli ve güvenli ürünler sağlanmasına yardımcı olmak için Alerjen Politikası hazırlanmış ve uygulamaya alınmıştır.

Bu politikaya göre:

• Birinci amacımız alerjen maddelerden etkilenecek misafirlerimizi F&B bölümü kapsamında sunulan muhtemel alerjen maddelerden etkilenmesini engellemektir.

• Mönülerde allerjen ürün varlığının belirtilmemesi durumunda F&B ekibi tarafından misafirlerimize açıklamalar yapılmalıdır.

• SURA Hotels bünyesinde bulunan alerjen maddeler için güncel bir envanter tutulmalıdır.

• Yeni F&B mönü çalışmalarında alerjen riski mutlaka tanımlanmalıdır.

• Alerjen madde içeren tüm hammadde ve yarı mamuller ayrı olarak depolanmalıdır.

• Alerjen madde içeren hammadde kullanımı sırasında kullanılan ekipmanlar sadece bu ürün için kullanılmalıdır.

• Alerjen madde içeren rework, alerjen içermeyen ürüne yedirilmemelidir.

• Üretim geçişlerinde gerekli temizlik ve yıkamalar yapılmalıdır.

• Tüm HACCP çalışmaları yaygın alerjen riskini içermelidir.

• Yaygın olmayan alerjenler ve gıda intoleransları da kayıt altına alınmalı ve paylaşılmalıdır.

• Eser miktarda alerjen içeriği varsa mönüde belirtilmeli ve misafir bilgilendirilmelidir.

Tüm çalışanlar bu politikayı uygulamakla sorumlu olup, bu politikaya uyulması gerekmektedir.

Mustafa KAYGISIZ Genel Kurul 23.12.2019 /00

Gıda Güvenliği & Kalite Yönetim Sistemi Politikası

SURA Hotels tüm hizmet ve uygulama süreçlerinde kalite yönetim sistemi ve gıda güvenliği yönetim sistemi gerekliliklerini oluşturmayı, uygulamayı ve sürekliliğini sağlamayı taahhüt etmektedir.

Tüm kurum hedef ve amaçlarını bu politika kapsamında ölçülebilir olarak belirler ve belirlediği amaç ve hedeflerini gerçekleştirmek doğrultusunda iş stratejilerini yönetir.

SURA Hotels tüm süreçlerinde yasal gerekliliklere ve tarafların beklentilerine uygun şekilde iş süreçlerini yönetir.

Kurduğu ve uyguladığı kalite ve gıda güvenliği yönetim sistemi uygulamalarını sürekli olarak gözden geçirir ve iyileştirme hedefiyle yönetir.

Tüm taraflarla politikası ve yönetim sistemleri kapsamındaki uygulamaları açık iletişimle paylaşır.

Çalışanları, paydaşları, ziyaretçileri, müteahhit ve taşeronlarla açık iletişimde kalarak tüm süreç yönetimlerini ortak bakış açısıyla sürdürür.

SURA Hotels gerekli tüm kaynakları eksiksiz olarak sağlamayı ve sistem sürekliliğini tesis etmeyi taahhüt eder.

MUSTAFA KAYGISIZ Genel Kurul 20.8.2019/00

Kamera Kayıt Sistemleri Aydınlatma Metni

Bu aydınlatma metni, 6698 sayılı Kişisel Verilerin Korunması Kanununun (“Kanun”) 10. maddesi kapsamında veri sorumlusu sıfatıyla, İPEKYOLU KUYUMCULUK KIYMETLİ TAŞLAR TURİZM OTELCİLİK SAN. VE TİC. LTD. ŞTİ. tarafından hazırlanmıştır.

İpekyolu Kuyumculuk içerisinde belli konumlarda bulunan kamera kayıtları; fiziksel mekân güvenliğinin temini, iş sağlığı/güvenliği faaliyetlerinin yürütülmesi, acil durum süreçlerinin yürütülmesi, iş süreçlerinin denetimi, taşınır mal ve kaynakların güvenliğinin temini ve sevkiyat kontrolü yapılması amaçlarıyla işlenmektedir.

Güvenlik kameralarının izleme alanları ve zamanı, yalnızca belirtilen amaçlara ulaşmak için belirlenmiştir. Kişinin mahremiyetini aşan alanlarda izleme yapılmamaktadır.

Kamera verileri, Kanunun 5. maddesinde belirtilen “veri sorumlusu meşru menfaati, sözleşmenin ifası” hukuki sebebine dayanarak elektronik ortamda kaydedilmekte, otomatik yolla işlenmekte ve gerekli teknik/idari tedbirlerle korunmaktadır.

Kamera kayıt verileriniz, mevzuattan kaynaklı yükümlülükleri yerine getirmek üzere kamu kurumlarıyla ve dava/savunma haklarımızı kullanmak üzere avukatımız, yargı mercileri ve idari kuruluşlarla paylaşılabilmektedir.

6698 sayılı Kanun’un 11. maddesi gereği sahip olduğunuz haklar:

• Kişisel verilerinizin işlenip işlenmediğini öğrenme ve buna ilişkin bilgi talep etme

• İşlenme amacını ve amaca uygun kullanılıp kullanılmadığını öğrenme

• Kişisel verilerin aktarıldığı üçüncü kişileri öğrenme

• Eksik veya yanlış işlenmişse düzeltilmesini isteme

• Kanunun 7. maddesine göre silinmesini veya yok edilmesini isteme

• Silme veya yok etme halinde üçüncü kişilere bildirilmesini isteme

• Otomatik sistemlerle analiz sonucu aleyhinize bir sonuç çıkmasına itiraz etme

• Kanuna aykırı işlenmesi nedeniyle zarara uğramanız halinde tazminat talep etme

Haklarınızı kullanırken işlem ek bir maliyet gerektirirse mevzuat uyarınca ücret alınabilir.

Başvurularınızı www.surahotels.com adresindeki form üzerinden veya şirket adresine posta yoluyla iletebilirsiniz.

General Code of Conduct

GENERAL CODE OF CONDUCT

MOSQUES
In Türkiye, non-Muslims are permitted to enter mosques. However, visitors should refrain from entering during prayer times and on Fridays, which is considered the holiest day in Islam. Before entering a mosque, shoes must be removed, and certain dress codes should be observed. For example, women should cover their head, shoulders, and legs when visiting a mosque. Men should also ensure that their shoulders and legs are covered, and they are advised to wear trousers during their visit.

BUSES AND TRAMS
Public buses and trams are public transportation vehicles used to travel between locations for a fare. A transportation card may be obtained for use on public buses and trams. Passengers board through the front door and alight through the rear door.

FILMING AND PHOTOGRAPHY
In general, photography is permitted everywhere. If an individual does not wish to be photographed, this must be respected. Photography and video recording are prohibited in police and military facilities.

MUSEUMS AND OPENING HOURS
Museums across Türkiye are generally closed on Mondays. In general, they are open from 09:00 to 17:00. Some close for a lunch break between 12:00 and 13:30. Open-air archaeological museums may be visited from 09:00 until sunset.

CIRCUSES AND DOLPHIN SHOWS
To prevent animal exploitation, please refrain from attending dolphin shows and circuses. No living being should be removed from its natural habitat for entertainment purposes, nor can it derive happiness from such use.

ANTIQUES
The export of all types of antiques is prohibited. Compliance with this prohibition is closely monitored, and violations—including those involving small glass fragments—are subject to severe penalties. It is essential to exercise due caution. The export of antiques, old coins, fossils (including seashells), natural stones, and similar items is illegal. Failure to comply may result in imprisonment and fines. This penalty applies broadly to all cultural artifacts and historical objects.

We thank you for your sensitivity toward historical artifacts and museums, and kindly remind you that visiting the museums and historical sites in Istanbul helps support and preserve our cultural and historical heritage.

For any emergency that may occur outside the hotel, you may contact our hotel or call Emergency Services at 112.

Cultural Areas Rules

CULTURAL AREAS RULES

As Sura Hotels, we welcome our guests—not “customers”—with Turkish hospitality and attend to all matters throughout their stay. We recognize that the most effective way to make a difference is to deliver high-quality services and thereby achieve the highest level of guest satisfaction. Our guests’ requests are essential to the provision of quality service.

When we receive a complaint, we examine it objectively, diligently, and carefully, and we act with a solution-oriented approach. By offering themed evenings tailored to our guests, we both showcase our culture and strive to keep satisfaction at the highest level.

Our hotel respects the intellectual property rights of the local community. We incorporate authentic elements of both traditional and contemporary local culture into our cuisine, design, and décor.

To support the protection and promotion of our cultural heritage, we facilitate access—through multiple communication channels—to information about nearby residential areas, historical attractions, crafts, and archaeological remains. We contribute to the region’s global recognition and development.

Removing any material from tourist and historical sites and taking it off-site is contrary to the laws of the Republic of Türkiye; even as a souvenir, no historical object should be taken.
Litter must not be left in historical areas.
Fires must not be lit in historical areas.
No historical object or structure may be climbed upon or damaged.
Historical objects/structures must not be touched.
No historical object or structure may be painted, written on, or defaced in any way.
Carrying large bags or backpacks in narrow and crowded areas may cause an object to fall or scratch/damage a mural.

We provide our guests with information regarding transportation to and admission for tourist sites.

Our hotel does not purchase or sell historical or archaeological artifacts, does not broker their trade, and does not exhibit them.

Our hotel prioritizes the promotion and consumption of local products. Across all our activities, we implement innovative and creative practices to ensure sustainability in gastronomy.

Risk and Crisis Management Policies

RISK AND CRISIS MANAGEMENT POLICIES

Sura Hotels have adopted a risk and crisis management policy covering environmental, social, cultural, economic, quality, human rights, health, and safety matters. This policy aims to prevent the hotel’s operations from causing harm to the environment, society, and employees.

Core Principles

The hotel will minimize the environmental impacts of its operations.
The hotel will carry out activities that benefit the community.
The hotel will protect the human rights of its employees.
The hotel will ensure the health and safety of its employees.

Implementation Steps

The hotel will conduct a risk analysis to identify risks.
The hotel will prepare a plan to manage identified risks.
The hotel will allocate the resources necessary to implement the plan.
The hotel will evaluate the effectiveness of the plan’s implementation.

This policy will help prevent the hotel’s operations from causing harm to the environment, society, and employees. Through this policy, the hotel has embraced a sustainable approach to tourism and aims to operate in a manner that is sensitive to the environment, the community, and its workforce.

Environmental Risks

Implement energy-saving measures.
Implement water-conservation measures.
Improve waste management practices.
Reduce the use of environmentally harmful chemicals.
Endeavor to conserve natural resources.

Social Risks

To deliver benefits to the community, the hotel will:

Employ local residents.
Contribute to the local economy.
Support cultural events.
Participate in social responsibility initiatives.

Cultural Risks

To help preserve local culture and traditions, the hotel will:

Support local artists.
Host local cultural events.
Respect local cultural heritage.

Economic Risks

To remain an economically sustainable enterprise, the hotel will:

Control operating costs.
Increase revenues.
Obtain insurance against relevant risks.
Undertake prudent investments.

Quality Risks

To enhance service quality, the hotel will:

Support employee training and development.
Utilize appropriate technologies.
Measure guest satisfaction.
Evaluate and act on guest feedback.

Risk Table

RiskFrequencyEffectTotal Risk ScoreRisk Mitigation MeasuresNatural Disasters (Earthquake, Flood, Fire)HighHigh10Design and construct disaster-resilient buildings; install fire-suppression systems; and implement drainage infrastructure to prevent flooding.Waste ManagementMediumMedium6Reduce waste at the source; recycle; compost; and establish waste treatment and disposal facilities.Water ConservationMediumMedium6Deploy water-efficient fixtures and equipment; repair water leaks; and conduct water conservation campaigns.Energy ConservationMediumMedium6Use energy-efficient equipment; implement lighting controls; and reduce heat loss.Use of Environmentally Harmful ChemicalsLowLow3Avoid the use of environmentally harmful chemicals; substitute safer, environmentally preferable alternatives.Occupational SafetyHighHigh8Ensure safe working conditions in the workplace; provide employees with training on occupational health and safety.Labor RightsMediumMedium6Pay employees fair wages; ensure safe and healthy working conditions; and refrain from any form of discrimination in the workplace.Guest SatisfactionHighMedium6Provide high-quality service to guests; resolve guest complaints promptly and effectively.Social ResponsibilityMediumHigh3Support local communities; operate as an environmentally responsible enterprise.

Through this policy, Sura Hotels has embraced a sustainable approach to tourism and aims to operate in a manner that is sensitive to the environment, the community, and its employees.

Continuous Improvement Activities

The continuous improvement activities for Sura Hotels encompass the following risks:

Guest dissatisfaction
Employee dissatisfaction
Financial loss
Competitive disadvantage
Legal issues

Opportunities

Increased guest loyalty
Increased employee productivity
Higher profit margins
Increased market share
Attracting new guests

Continuous improvement activities will help reduce or eliminate these risks and capitalize on these opportunities, thereby enhancing Sura Hotels’s competitive position.

Continuous improvement activities include:

Collecting guest feedback
Conducting employee surveys
Analyzing processes
Monitoring data
Identifying improvement opportunities
Developing improvement plans
Implementing improvements
Monitoring and evaluating improvements

Continuous improvement activities will enable Sura Hotels to enhance its performance on an ongoing basis, thereby increasing the satisfaction of its guests, employees, and investors.

Environmental Sustainability Management System Policies

While we serve you at this hotel—where you can spend quality time with your family and create lasting memories—we remain firmly committed to protecting nature. Our foremost aim is to implement our environmental policy—adopted to protect the environment, to show respect for other living beings no less than for ourselves, and to safeguard their right to life—in accordance with current laws and practices and, above all, with the support of you, our guests.

The matters set out below will be continuously updated to reflect contemporary requirements and needs, with the objective of full adherence to environmental sustainability principles and minimization of environmental impacts; however, the overarching goal will never be compromised.

• We will keep under control the factors that may cause environmental pollution, thereby minimizing the pollution and harm we may cause to the environment.

• We commit to continuous improvement in energy efficiency, to reducing the energy consumed across our hotel operations, and to utilizing renewable energy sources.

• We strive to use water, energy, and all natural resources efficiently. We share this commitment with our employees, guests, and suppliers.

• We measure our environmental management performance, monitor these data against our targets, and strive for continual improvement.

• We aim to provide our employees with training on environmental matters and to enhance their awareness.

• We aim to minimize waste generation and promote recycling. We review our waste management processes, develop strategies to reduce waste, and implement measures to prevent waste from harming the environment.

• We adopt water conservation policies to protect water resources. We optimize water consumption, prevent leaks, and implement water-efficient technologies.

• We aim to enhance environmental awareness by providing eco-friendly options to our guests and employees. We give preference to environmentally friendly products from our suppliers and encourage practices that support sustainability.

• We uphold our commitment to protecting the natural areas surrounding our hotel and to supporting sustainable tourism. We utilize natural resources in a sustainable manner without causing harm to local ecosystems.

• We provide training and raise awareness among our employees on environmental matters. We encourage their participation, work collaboratively to achieve our environmental objectives, and promote a culture of environmental sustainability throughout our hotel.

One of the most important steps in sustainability is ensuring energy efficiency. As a first step, energy consumption must be measured so that problems can be identified and potential savings opportunities determined. Energy-efficient equipment and systems should be prioritized. Long-term improvements should be achieved by deploying automation and monitoring systems. Energy savings must be continually analyzed through maintenance, oversight, and ongoing monitoring.

To protect our planet from potential threats, we use energy efficiently and set targets to reduce our energy consumption.

As Sura Hotels, we recognize the adverse consequences of depleting energy resources, global warming, and the environmental harm caused by fossil fuels. We prefer renewable energy sources and strive to reduce our carbon footprint.

Environmental Initiatives Planned Within The Scope Of Sustainability:

• Investigate feasible projects to increase the use of solar energy and derive greater benefit from it.

• Embed ongoing training in the annual plan to raise staff awareness and reduce energy and water consumption rates.

• Procure eco-friendly, high-efficiency machinery, equipment, and consumables, and ensure the continuity of such procurement.

• Incorporate renewable energy sources into projects undertaken for new investments and maintenance & repair activities at our facility.

• Through effective waste management and training, reduce waste, prevent recyclable waste from mixing with general (domestic) waste, and foster a zero-waste mindset.

Social Sustainability Management System Policies

As Sura Hotels, we are committed to fulfilling our social responsibilities and embracing social sustainability; we steadfastly adhere to our social sustainability policy, which is based on the principles set out below.

• Employee rights and fairness: We respect our employees’ rights and uphold fair employment practices. We adopt the highest standards in equal opportunity, fair remuneration policies, and occupational health and safety.

• Employee development: We support our employees’ personal and professional development, enabling their career advancement. Through training programs and internal promotion opportunities, we help our employees realize their full potential.

• Community engagement: We are aware of our responsibilities toward our local communities. We take an active role in participating in social projects, supporting local development initiatives, and responding sensitively to community needs.

• Guest satisfaction: We aim to maximize guest satisfaction. We continually strive to understand our guests’ expectations and to provide the best possible service.

• Occupational health and safety: Employee health and safety are among our highest priorities. We take the measures necessary to ensure safe working conditions, organize regular safety trainings, and establish emergency plans.

• Cultural diversity: We support and respect employees from diverse cultural backgrounds. By fostering a diverse and inclusive work environment, we create an atmosphere in which everyone can contribute.

Cultural Sustainability Management System Policies

Our hotel respects the intellectual property rights of the local community. We incorporate authentic elements of both traditional and contemporary local culture into our cuisine, design, and décor.

• Removing any material from tourist and historical sites and taking it off-site is contrary to the laws of the Republic of Türkiye; even as a souvenir, no historical object should be taken.

• Litter must not be left in historical areas.

• Fires must not be lit in historical areas.

• No historical object or structure may be climbed upon or damaged.

• Historical objects/structures must not be touched.

• No historical object or structure may be painted, written on, or defaced in any way.

• Carrying large bags or backpacks in narrow and crowded areas may cause an object to fall or scratch/damage a mural.

• We provide our guests with information regarding transportation to and admission for tourist sites.

• Our hotel does not purchase or sell historical or archaeological artifacts, does not broker their trade, and does not exhibit them.

Our hotel prioritizes the promotion and consumption of local products. Across all our activities, we implement innovative and creative practices to ensure sustainability in gastronomy.

Human Rights Sustainability Management System Policies

As Sura Hotels, we are committed to showing full respect for human rights and to actively working for their protection; we steadfastly adhere to our human rights sustainability policy, which is based on the principles set out below.

• Fair employment practices: We respect our employees’ rights and uphold fair and equitable employment practices. We prevent all forms of discrimination based on race, sex, sexual orientation, religion, disability, or other characteristics.

• Employee rights: We respect employees’ rights, uphold freedom of association and trade union rights, and implement occupational health and safety standards. We support fair wages, appropriate working hours, and access to social benefits.

• Guest privacy: We respect our guests’ privacy and protect their personal data securely. We continuously update and enhance information security measures.

• Respect for local communities: We respect the local communities in which we operate and remain sensitive to their cultures, values, and needs. We collaborate with our communities and aim to contribute to their development.

• Supply chain practices: We promote respect for human rights and fair labour practices throughout our supply chain. We expect our suppliers to adopt practices aligned with these values and cooperate with them on this basis.

• Training and awareness: We raise awareness and provide training for our employees on human rights. We conduct ongoing training programmes to enhance awareness and ensure compliance with human rights.

Children’s Rights

Children are entrusted to us as the stewards of the future. Our foremost responsibility is to recognize them as individuals, respect their rights, and safeguard them against all forms of exploitation—psychological, physical, commercial, and otherwise.

The World Health Organization defines child abuse as: “Any behaviour—knowingly or unknowingly perpetrated by an adult, society, or the state—that adversely affects a child’s health or physical and psychosocial development constitutes ill-treatment of the child.”

To ensure this, we:

• Do not permit the employment of child labour within our organization and expect the same diligence from all of our business partners.

• Organize training programmes to raise awareness regarding the protection of children’s rights and support relevant projects.

• When we witness suspicious acts involving children, we first inform hotel management and, where necessary, seek assistance from the competent public authorities.

As a matter of policy, we kindly request that you:

• Do not leave children under 12 unattended in your room.

• Do not entrust your children to strangers within the hotel or leave the premises without them.

• Do not permit the consumption of alcohol by minors under 18.

• Respect children’s rights at all times.

• Refrain from any behaviour that constitutes child neglect or abuse.

• Report to management any person whose behaviour violates children’s rights or constitutes abuse.

We make this request of our valued guests and employees alike. Complaints reported to us will be communicated to law enforcement by management, and the necessary legal procedures will be initiated. Pursuant to national and international laws established to protect children’s rights, child abuse is a criminal offense and is punishable by imprisonment.

Women’s Rights and Gender Equality

Within our company, we recognize that human rights encompass all individuals and are grounded in the principle of equal pay for equal work. We act in accordance with women’s right to work, equal right to education, and right to social security coverage. Women’s rights embody equality and freedom. A woman’s most fundamental right is to be free and to enjoy equal rights with men. Every woman has the right to express her ideas and opinions freely.

• The foremost guardians of women’s rights are women themselves. To this end, it is essential that they know their rights. Accordingly, we establish training policies and support women’s participation and increased awareness.

• Women and men have equal rights. Aware of our responsibility to ensure that this equality is realized in practice, our institution supports women’s participation in the workforce across all departments.

• We do not permit barriers that may impede women’s ability to access and utilize opportunities, resources, and services within our company.

• We allocate duties in accordance with the principle of equality.

• We establish a working environment and practices that protect work–family life balance.

• We provide the necessary support and opportunities for women to be represented in company management.

• We do not permit women to be subjected to exploitation, harassment, discrimination, coercion, slander, or similar conduct under any circumstances. We are fully aware that we must always stand with women in protecting their rights and in preventing violence against women. Our company acts with this awareness in all its plans to fully realize gender equality.

Children’s Rights Policy

The World Health Organization defines child abuse as follows: “Any behaviour—knowingly or unknowingly perpetrated by an adult, society, or the state—that adversely affects a child’s health or physical and psychosocial development constitutes ill-treatment of the child.”

To ensure this, we:

• Do not permit the employment of child labour within our organization and expect the same diligence from all our business partners.

• Organize training to raise awareness regarding the protection of children’s rights and support relevant projects.

• When we witness suspicious acts involving children, we first inform hotel management and, where necessary, seek assistance from the competent public authorities.

As a matter of policy, we kindly request that you:

• Do not leave children under 12 unattended in your room.

• Do not entrust your children to strangers within the hotel or leave the premises without them.

• Do not permit the consumption of alcohol by minors under 18.

• Respect children’s rights at all times.

• Refrain from any behaviour that constitutes child neglect or abuse.

• Report to management any person whose behaviour violates children’s rights or constitutes abuse.

PURPOSE

The purpose is to identify the activities to be undertaken at Sura Hotels to raise awareness of child abuse and to safeguard children against abuse.

SCOPE

This policy covers all matters concerning guests under the age of 18 staying at our hotel.

DEFINITIONS

• Child abuse: The exposure of a child aged 0–18 to any act—committed knowingly or unknowingly by an adult, society, or the state—that adversely affects the child’s health, physical development, or psychosocial development.

• Physical abuse: Injury or harm inflicted on a child by an adult for non-accidental reasons.

• Sexual abuse: Using a child for sexual arousal or gratification; forcing the child into prostitution; or employing the child as a sexual object in crimes such as pornography.

• Emotional abuse: Depriving a child of the attention, affection, and care they need, thereby causing psychological harm.

• Economic exploitation: By the person responsible for the child’s care, treating the child as a source of income and seeking material gain from the child.

RESPONSIBILITIES

All departments are responsible for the implementation of this instruction. In addition, Security Officers are responsible—under the supervision of the Security and Administrative Affairs Supervisor—for implementing the visitor procedures applicable to incoming visitors.

PROCEDURE FLOW

Human Resources: Human Resources schedules training on “Protection of Children’s Rights” at least once a year.

Front Office: Pursuant to Article 2 of the Identity Reporting Law No. 1774, copies of the ID cards or passports of all guests staying at our hotel are obtained and, together with their arrival and departure records, are transmitted to law enforcement authorities or kept available for their inspection.

The foregoing records also apply to minor guests. During check-in, if any suspicious circumstance is detected regarding the identity documents or passports of children accompanying domestic or international guests (e.g., forged documents or passports, a mismatch in surname or photograph), the Front Office Manager shall be informed and follow-up shall be ensured. The Hotel General Manager shall also be notified immediately; where deemed necessary, the accompanying guest shall be required to provide more detailed information about the child.

If a reservation or room entry is identified involving a minor (under 18) who is not a family member and does not share a matching surname, the Front Office Manager shall be notified.

If, at check-in, any unusual situation is observed in the attire or conduct of guests arriving with a child under 18, the Front Office Manager and the Security Manager shall be informed immediately, and these guests shall be monitored throughout their stay.

Accommodation of child visitors shall be permitted only when they share the same room with at least one adult. In-house guests are prohibited from admitting visitors without the prior knowledge and approval of hotel management, even if the visitor is a child.

All Departments

If it is observed, in any area of the hotel (guest rooms, all public spaces, mini/teenage club), that a guest under the age of 18 is exposed to any of the situations listed below, the Department Supervisor shall be notified without delay; if the supervisor cannot be reached, the Security Manager shall be informed:

✓ Physical or verbal violence/abuse (the perpetrator may be a parent, another family member, a hotel employee, a caregiver, or another guest).

✓ Children being locked in a room or kept in a room for an excessively long period.

✓ Requiring children to perform tasks intended for adults, or assigning tasks without due consideration of special conditions.

✓ Sexual abuse, pornography.

✓ Forcing a child into prostitution.

✓ Leaving a child unaccompanied on the premises without a parent or responsible guardian.

If you notice older individuals waiting and monitoring outside a room door until the person inside leaves, or if you observe frequent comings and goings of different people to the same room, notify your immediate superior without delay; if you cannot reach them, inform the Security Manager.

• It is prohibited to touch or kiss Turkish or foreign children and infants in the hotel without the consent of their parents. Although touching children may be considered normal in Turkish culture, in many cultures touching or kissing children is not welcomed. Such well-intentioned acts may lead to misunderstandings.

• Children under the age of 4 will be admitted to the Mini Club only when accompanied by their parents. The registration of all children entering the Mini Club shall be completed in full and signatures shall be obtained from their parents/guardians.

• In the Mini Club, children may be escorted to the restroom by female Mini Club staff.

• Participation in off-site activities organized by the Mini and Teenage Clubs shall take place only under parental supervision or upon receipt of written parental consent.

• No alcohol, tobacco, or similar products shall be used in front of children in the Mini Club.

• No changing of clothes shall take place in front of children in the Mini Club.

• The freedom of choice and consent of children shall be respected in the Mini Club (no child shall be pressured to participate in an activity, appear in a show, accept a certificate if shy, or enter the mini/maxi/teenage club).

• In the Mini and Maxi Clubs, staff shall exercise judgment and, where necessary, intervene in matters affecting children’s health (e.g., allergies, risk of choking).

• If a guest who does not have a child enters the Mini Club and exhibits suspicious behaviour, notify your immediate supervisor without delay; if you cannot reach them, inform the Security Manager.

• Children’s physical conditions or disabilities must not be the subject of ridicule or jokes. Psychological pressure is prohibited.

• Extra care shall be taken with children with disabilities, and maximum inclusion shall be ensured.

• Children shall not be addressed by nicknames.

• Massage services shall not be provided in the spa to guests under the age of 18.

• Guests who persist in exhibiting disruptive behaviour despite warnings by hotel management shall, with the General Manager’s approval and depending on the seriousness of the situation, be removed from the hotel or reported to the judicial authorities.

Women’s Rights and Gender Equality Policy

• We do not permit barriers that may impede women’s ability to access and utilize opportunities, resources, and services within our company.

• We allocate duties in accordance with the principle of equality.

• We establish a working environment and practices that protect work–family life balance.

• We provide the necessary support and opportunities for women to be represented in company management.

Policy Against Abuse, Harassment and Exploitation

As Sura Hotels, we adopt a zero-tolerance policy against all forms of abuse, harassment, and exploitation. Protecting the safety and dignity of our guests, employees, and business partners is our top priority. This policy aims to safeguard all stakeholders from physical, sexual, psychological, or economic abuse, harassment, and exploitation.

Core Principles of Our Policy

• Any behaviour that leads to abuse, harassment, or exploitation is strictly prohibited and subject to disciplinary action.

• All necessary measures are taken to ensure that our employees, guests, and business partners are in a safe environment.

• Every individual has the right to report any incident of abuse or harassment they experience or witness and will not face any retaliation for doing so.

• All reported cases are handled confidentially, thoroughly investigated, and, where necessary, referred to the appropriate authorities.

• Regular training and awareness programs are provided to our employees to help prevent incidents of abuse and harassment.

Definitions

• Physical Abuse: Acts involving the use of physical force, injury, or harm to another individual.

• Sexual Harassment / Abuse: Non-consensual sexual contact, verbal or physical sexual advances, unwanted sexual behaviour, or suggestive conduct.

• Psychological Harassment: Verbal attacks, threats, humiliation, or coercive behaviour intended to undermine an individual’s psychological well-being.

• Economic Exploitation: The use of an individual’s labour or resources without their consent for personal gain.

Implementation and Reporting Process

• All employees, guests, and business partners are required to comply with this policy.

• Any individual who witnesses or experiences abuse, harassment, or exploitation must immediately report it to management or the Human Resources department.

• Following a report, the incident will be investigated confidentially, and disciplinary action or legal proceedings will be initiated depending on the nature of the case.

• The identity of the individual reporting the incident will be protected, and they will not be subjected to any form of retaliation.

Zero-Tolerance Approach

Sura Hotels follows a strict zero-tolerance approach to abuse, harassment, or exploitation. Any employee, supplier, or third party found to be involved in such acts will face immediate disciplinary action and, if necessary, legal prosecution.

This policy is part of Sura Hotels’ commitment to providing a safe, respectful, and ethical environment for its guests, employees, and business partners.

Policy for the Protection of Vulnerable Groups

At Sura Hotels, we are committed to protecting the safety, dignity, and rights of all individuals, with particular emphasis on vulnerable groups. Our zero-tolerance policy applies to all forms of abuse, harassment, neglect, discrimination, and exploitation targeting vulnerable individuals, including but not limited to children, women, the elderly, persons with disabilities, and marginalized communities.

Scope of the Policy

This policy applies to all Sura Hotels employees, guests, contractors, suppliers, and business partners. It covers all interactions and operations within the workplace and beyond, including recruitment, service delivery, events, off-site activities, and any other business-related activities.

Definition of Vulnerable Groups

• Children: Individuals under the age of 18 who require special protection due to their age and developmental stage.

• Women: Individuals who may face gender-based violence, discrimination, or unequal treatment.

• Persons with Disabilities: Individuals who may face barriers to participation, accessibility, or equitable treatment.

• The Elderly: Older adults who may be vulnerable to neglect, abuse, or exploitation.

• Marginalized Groups: Individuals or communities facing social, economic, or cultural disadvantages.

Core Principles

• Ensure the protection and safety of all vulnerable individuals in all Sura Hotels operations and services.

• Prohibit and prevent all forms of abuse, harassment, exploitation, or neglect.

• Promote equality, non-discrimination, and respect for human dignity at all times.

• Provide training and awareness programs for employees on how to recognize, prevent, and respond to incidents involving vulnerable groups.

• Establish clear procedures for reporting and addressing any suspected or confirmed cases of abuse, neglect, or exploitation.

Reporting and Response Procedures

• Any employee, guest, or partner who witnesses or suspects abuse or mistreatment of a vulnerable individual must report it immediately to management or the Human Resources department.

• All reports will be treated with strict confidentiality, thoroughly investigated, and referred to law enforcement or relevant authorities where necessary.

• Individuals who report incidents in good faith will be protected from retaliation.

• Appropriate disciplinary action, up to and including termination of employment or contract, will be taken against anyone found to have violated this policy.

Zero-Tolerance Commitment

Sura Hotels adopts a zero-tolerance approach to any form of abuse, neglect, or exploitation of vulnerable groups. We are committed to providing a safe, inclusive, and respectful environment for all individuals, regardless of age, gender, ability, or background.

This policy is a fundamental part of our broader commitment to human rights, social responsibility, and ethical business practices.

Sustainability Policy

As Sura Hotels, we are fully aware of our environmental, social, cultural, and economic responsibilities, and we place the sustainability approach at the heart of all our operations. Our sustainability policy aims to meet the needs of the present without compromising the ability of future generations to meet their own needs — protecting natural resources, supporting social justice, promoting economic development, and preserving cultural values.

Environmental Sustainability

➢ We aim to minimize our environmental impact by ensuring the efficient use of natural resources, conserving energy and water, reducing waste, and promoting recycling.

➢ We are committed to reducing our carbon footprint and combating climate change by utilizing renewable energy sources.

➢ We focus on protecting natural habitats, supporting biodiversity, and increasing the use of environmentally friendly technologies.

Social Sustainability

➢ We respect the rights of our employees, provide a safe and fair working environment, and contribute to their continuous development.

➢ We play an active role in supporting social projects, contributing to local development, and enhancing the welfare of the communities where we operate.

➢ We aim to maximize guest satisfaction and enhance our social impact by delivering exceptional experiences and services.

Economic Sustainability

➢ We use our resources efficiently, optimize costs, and develop innovative solutions to ensure long-term economic growth and stability.

➢ We support local supply chains, contributing to regional economic development.

➢ We establish strong and sustainable partnerships with our stakeholders to create mutual value and long-term collaboration.

Cultural Sustainability

➢ We support the preservation of local culture and traditions, introduce these values to our guests, and contribute to passing cultural heritage on to future generations.

➢ We host events that promote cultural diversity and actively support art and cultural projects.

Continuous Improvement and Engagement

➢ We regularly review our sustainability goals, measure our performance, and implement continuous improvement processes.

➢ We involve our employees, guests, and business partners in our sustainability efforts, raise awareness, and build a shared commitment to sustainability.

At Sura Hotels, our sustainability approach is not just about today — it is about thinking of tomorrow. We will continue to implement sustainability principles meticulously across all our operations to leave a livable planet for future generations.

Stakeholder Communication

As Sura Hotels, we adopt as a fundamental principle the establishment of strong, sustainable, and trust-based communication with all our stakeholders—including our employees, guests, suppliers, business partners, local communities, and public institutions. This policy aims to manage our relationships with stakeholders systematically, transparently, and effectively.

Our Communication Principles

➢ Transparency: We provide all stakeholders with clear, understandable, and timely information about our operations, objectives, policies, and performance.

➢ Participation: We consider our stakeholders’ opinions, suggestions, and expectations and seek to include them in decision-making processes.

➢ Accessibility: We manage our communication channels to be easily accessible and effective, ensuring that feedback is evaluated quickly and efficiently.

➢ Mutual Trust: We aim to establish respectful, trust-based, and long-term relationships with all stakeholders.

➢ Sustainability: We develop our stakeholder relationships in line with sustainability principles and strive to create shared value.

Stakeholder Groups and Communication Methods

Employees: We communicate through internal meetings, surveys, training sessions, performance evaluations, and suggestion systems.

Guests: We communicate through surveys, social media, our website, direct feedback forms, and call centers. We regularly measure guest satisfaction.

Suppliers and Business Partners: We strengthen communication through regular meetings, evaluation processes, contracts, and joint projects.

Local Community: We build relationships through social responsibility projects, participation in local events, and support for community development initiatives.

Public Authorities and Regulatory Bodies: We maintain communication through reporting, audits, and meetings, in accordance with legal obligations.

Feedback Management

We evaluate and analyze feedback from our stakeholders and implement necessary improvements. We use an effective monitoring and reporting system for complaints and suggestions and respond to feedback quickly, efficiently, and with a solution-oriented approach.

As Sura Hotels, we are committed to creating mutual value with all our stakeholders, establishing long-term partnerships, and maintaining open and effective communication to achieve sustainable success.

Sustainability Activities

To explore our sustainability activities in detail, you can view the PDF file below.

View PDF