Valued Sura Hotels Guests.

In this time of uncertainty with the progression of the COVID-19 outbreak, Sura Hotels assures you that your safety and comfort remain our highest priority. Our thoughts are with those who are affected by this virus and those who are caring for them.

Please find below an update on what we are doing to ensure maximum flexibility for your bookings and your wellbeing when you stay with us.

Flexibility on your travel plans.

Per each reservation, which stays date, before 30 June 2020, during the Pandemic Period, we are happily announcing, our guests can change their reservation freely during the 12 month period after booking date.

Regarding Extra dates, we can charge extra fee. We will check the condition regarding extra issues. Feel free to contact the Hotel, to change booking dates.

Related with new reservations, its flexibility needed. Flexible rates, 24 hours period cancellation policy, allowing our guests free to book our hotels online. This situation is related to all reservations.

If you need to make or adjust a reservation, please contact: We Clean. We Care. We Welcome.

We have stepped up precautionary measures globally at all our hotels as the safety of our guests and employees is paramount to us. We take the utmost care to ensure every stay with us is safe, clean and comfortable.

We clean our hotels to ensure safety and comfort for our guests. Our measures include:

  • Rigorous cleaning and sanitisation of guest rooms.
  • Frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters, bathrooms and conference rooms.
  • Hand sanitisers placed at guest contact areas, such as hotel lobbies and conference space.
  • Infrared thermometers available at the front desk to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
  • Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  • Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees have been briefed on the guidelines provided by the World Health

Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

We conduct daily meetings with our employees to review any relevant situation. Sura Hotels is in constant communication with the relevant health and travel authorities to keep our guests and employees updated and to advise them on appropriate measures to observe.

We welcome our guests into our hotels with the same warmth and hospitality we have always done. While the COVID-19 outbreak is a precipitously changing and fluid situation, we are committed to keeping you informed and to care for you as a valued Sura Hotels guest.

Sura Hotels Family is looking forward to welcome our guests, with their Istanbul travel plans.

Kindest regards,

Emrullah TANA
Sura Hotels, Director Of Sales & Marketing